Professional Skills Summary |
Accomplished Manager in Enterprise Web Production, Technical Architecture,
Usability, and Customer Service/Interaction.
- Strong Project Management and Enterprise roll-out experience
- Enterprise application implementations include intranet applications,
content management
- Managed Enterprise site redesigns in both intranet and external
Website environments
- Experience presenting Web-based solutions to Senior Management
- Strong usability and user experience skills and experience
- Extensive technical staff management: producers, developers,
designers, and analysts
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Professional Experience |
Juniper Networks Inc., Sunnyvale, CA – August 2006 - Present
Information Architect – Engineering Tools and Infrastructure / Engineering Information and Training
- Product manager for engineering intranet site
- Responsible for site structure, support, training, and usage of site
- Intranet Business Owner for two engineering business groups, responsible for training and maintenance of best practices for Juniper intranet site
- Partner with subject matter experts within organization to maintain quality reference material for new hires, managers, and employees within the engineering business groups
Robert Half International Inc., Pleasanton, CA – February
2004 - July 2006
Manager, Intranet Products – Intranet Services
Group
- Oversee maintenance and daily operations of intranet
- Work collaboratively
with IT Applications, Creative, and User Experience teams to facilitate
intranet strategy, usability testing and performance
management
- Extend business-owner content contribution using Interwoven TeamSite
content management
- Work with teams to drive development of user interface, navigation,
and requirements for next-generation, portal-based intranet
- Extend intranet to include back-office application integration
- Communicate with management regarding intranet utilization and extension
of usage
Robert Half International Inc., Pleasanton, CA – July 2000 -
February 2004
Intranet Project Manager – Intranet Content
Department
- Responsible for daily operations/production of intranet site
- Streamlined operations to meet tight deadlines with reduced staffing
levels
- Directly supervise six Developers and Producers, indirect supervision
of four additional team members
- Managed two separate intranet redesign/rearchitecture projects covering
more than 80% of entire site
- Managed implementation and vendor relations for Interwoven TeamSite
content management tool
- Enhanced department production model and lead development of
production development standards and best practices, including
the publishing
of an Intranet Style Guide
- Worked with department managers and leads to prepare Web
documents and design sites.
- Oversaw categorization of existing content on intranet
home page, including user focus groups and usability
testing
Robert Half International Inc., Pleasanton, CA – March 2000 - June
2000 (promoted)
Web Producer – eBusiness Applications
- Work with internal departments to prepare Web documents and design
sites
- Light HTML and Web design for intranet microsites
- Analyzed server logs and click rates, use data for redesign of page
elements
SRI International, Menlo Park, CA – 1999 - March 2000
Web Producer – Information Technology Services
- HTML and Web design for intranet and external websites
- Collaborated on intranet site redesign implementation
- Installed, customized, and implemented Solaris version of Ultraseek
Search Engine for intranet and external websites
- Worked with internal departments to migrate their external websites
from old look to new look
- Worked with internal departments to prepare intranet documents and
design sites
- Managed internal news & headlines, calendar of events, and links
on intranet
- Basic webserver administration and maintenance, familiar with Unix
- Analyzed server logs and click rates, use data for redesign of page
elements
SRI International, Menlo Park, CA – 1993 - 1998
Information Specialist – Research Information Services
Information Architect Role / Webmaster
- Assisted Webmaster with document preparation for intranet/external
sites.
- Co-designed intranet, including home page layout and directory structure.
- Designed and managed the Corporate Research Library website from
inception in 1995.
- Maintained Library Web links, co-presented Internet search presentations.
Information Retrieval Role – SRI Information Center / Library
- Worked for SRI researchers to provide on-demand literature searches
and reference services.
- Business, marketing, news, social science and scientific subject
searching.
- Worked under time deadlines and within project budgets.
- Searched a variety of online systems such as Dialog, STN, and Dow
Jones.
- Very familiar with Boolean, proximity, truncation, and index searches.
SRI International, Menlo Park, CA – 1989 - 1993 (promoted)
Information Assistant – SRI Information Center / Library
- Clerical/Administrative
tasks in various, increasingly professional roles.
- Worked in Document Delivery and Circulation departments.
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Seminars and conferences |
- Kerr-Hill Personal Performance Program for Managers – Kerr-Hill,
Inc.
- Managing Projects for Success – Center for Project Management
- PowerSpeaking – Frederick Gilbert Associates, Inc.
- Effective Communications – Robert Half International
- Supervisory Training – Robert Half International
- Behavioral Interviewing – Robert Half International
- Presenting Data and Information – Edward Tufte
- Usability and Testing – San Jose State Professional Development
Program
- Intranets ’99, 2000, 2001, 2002, 2003, 2005, 2007 Conferences – Presenter
in 1999, 2001, 2003
- Internet Librarian 1998 and 1999 – Presenter in 1999
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Awards and Leadership |
Toastmasters International (SRI Organon, Hacienda Park, Juniper Jabbers clubs)
- Advanced Toastmaster Gold and Competent Leader Awards
- Twice President of SRI, Hacienda Park, and Juniper clubs
- 2006-2007 Area Governor for Pleasanton/Livermore clubs
- 1999 Toastmaster of the Year for Mid-Peninsula Division (San Mateo
County)
- 1998 and 1999 Toastmaster of the Year at SRI Organon
- Club Webmaster – SRI Organon site twice named Best Toastmasters
Website in Golden Gate Region (SF to Monterey)
Nominated for Robert Half International’s annual Circle of Excellence
Management and Leadership Award in multiple categories – 2000-2005
Silicon Valley WebGuild (Association of Internet Professionals)
- Director of Communications – Fall 1999 - Summer 2000
Eagle Scout – Boy Scouts of America
- Cub Scout Pack 163 Committee Chair, Fremont, CA – March 2008 - present
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