Kevin Crossman

35417 Ronda Court, Fremont, CA 94536
mobile: 510-393-2883
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Objective A full-time position that leverages web technologies for employee collaboration and productivity
Professional Skills Summary Accomplished Manager in Enterprise Web Production, Collaboration Tools, Usability, and Customer Service/Interaction.

  • Strong Community Management and Enterprise roll-out experience
  • Extensive background with intranet and social business / collaboration systems
  • Experience presenting Web-based solutions to Senior Management
  • Extensive technical staff management: producers, developers, designers, and analysts
Professional Experience Juniper Networks Inc., Sunnyvale, CA  July 2009 - Present
Manager, IT Collaboration and Content (previous: Enterprise Community Manager)

  • Service owner for internal collaboration / social business platforms based on Office 365, SharePoint Online, Yammer, Delve, OneDrive for Business, Office 365 Video, and Jive
  • Product manager for intranet platform, overseeing publishing support, training, and information architecture
  • Services owner for intranet platform, overseeing publishing support, training, and information architecture
  • Responsible for user and administrator training, including documentation, training topics, video tutorials, job aids, and FAQs
  • Responsible for overall system use and product evangelism
  • Help business teams understand the tools’ capabilities and recommend best practices for successful project and team collaboration

Juniper Networks Inc., Sunnyvale, CA - August 2006 - June 2009
Intranet and Collaboration / Web Producer - Engineering Information and Training

  • Executive Staff award for evangelizing and managing trial of social business application
  • Product manager for engineering intranet site and internal collaboration / social business site
  • Responsible for information architecture, support, training, and usage of site
  • Intranet Business Owner for two engineering business groups, responsible for training and maintenance of best practices for Juniper intranet site
  • Partner with subject matter experts within organization to maintain quality reference material for new hires, managers, and employees within the engineering business groups

Robert Half International Inc., Pleasanton, CA - February 2004 - July 2006
Manager, Intranet Products - Intranet Services Group

  • Oversee maintenance and daily operations of intranet
  • Work collaboratively with IT Applications, Creative, and User Experience teams to facilitate intranet strategy, usability testing and performance management
  • Extend business-owner content contribution using content management system
  • Work with teams to drive development of user interface, navigation, and requirements for next-generation, portal-based intranet

Robert Half International Inc., Pleasanton, CA - March 2000 - February 2004
Intranet Project Manager - Intranet Content Department

  • Responsible for daily operations/production of intranet site
  • Streamlined operations to meet tight deadlines with reduced staffing levels
  • Directly supervise six Developers and Producers, indirect supervision of four additional team members
  • Managed two separate intranet redesign/rearchitecture projects covering more than 80% of entire site
  • Enhanced department production model and lead development of production development standards and best practices, including the publishing of an Intranet Style Guide
  • Worked with department managers and leads to prepare Web documents and design sites

SRI International, Menlo Park, CA - 1999 - March 2000
Web Producer - Information Technology Services

  • HTML and Web design for intranet and external websites
  • Collaborated on intranet site redesign implementation

SRI International, Menlo Park, CA - 1989 - 1998
Information Specialist - Research Information Services

Information Architect Role / Webmaster

  • Assisted Webmaster with document preparation for intranet/external sites
  • Co-designed intranet, including home page layout and directory structure
  • Maintained Library website, presented Internet Search presentations

Information Retrieval Role - SRI Information Center / Library

  • Worked for SRI researchers to provide on-demand literature searches and reference services.
  • Worked under time deadlines and within project budgets.
  • Searched a variety of online systems such as Dialog, STN, and Dow Jones.
Education San Jose State University, 1990 - 1993
Masters of Library and Information Science

University of California at Santa Barbara, 1985 -1989
B.A. Physical Anthropology

Awards And Leadership Industry and Advisory Leadership

  • Microsoft Most Valuable Professional (MVP) – Office Servers and Services (Office 365, Yammer) – 2016 and 2017
  • Jive Champion Program – 2011-2013
  • Silicon Valley WebGuild (Association of Internet Professionals) - Director of Communications (1999-2000)

Toastmasters International

  • Distinguished Toastmaster Award (highest award in Toastmasters program)
  • Area Governor overseeing 5-6 clubs - 2006-2007 and 2014-2015
  • 1999 Toastmaster of the Year for Mid-Peninsula Division (San Mateo County)
  • Club Webmaster - SRI Organon site twice named Best Toastmasters Website in Golden Gate Region (SF to Monterey)
  • Evaluation Contest and International Speech Contest Winner

Conference Speaking

  • JiveWorld11 Mainstage Announcement Appearance - 2011
  • JiveWorld10 Hero Presentation - 2010
  • Podcast and Portable Media Expo - 2006
  • Intranets Conference - 1999, 2001, 2003
  • Internet Librarian - 1999

Social Business Council (formerly 2.0 Adoption Council)

  • Internal Evangelist of the Year 2010 (nominee)
  • Council Member - 2009-2012

Boy Scouts of America

  • Eagle Scout
  • Cub Scout Pack 163 Committee Chair and Webmaster (, Fremont, CA - March 2008 - August 2012