| Professional Skills Summary |
Accomplished Manager in Enterprise Web Production, Collaboration Tools, Usability, and Customer Service/Interaction.
- Strong Project Management and Enterprise roll-out experience
- Enterprise application implementations include intranet applications, collaboration, content management
- Experience presenting Web-based solutions to Senior Management
- Strong usability and user experience skills and experience
- Extensive technical staff management: producers, developers, designers, and analysts
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| Professional Experience |
Juniper Networks Inc., Sunnyvale, CA – July 2009 - Present
Enterprise Community Manager – IT Information Management
- Product manager for internal collaboration / social networking site
- Responsible for user and administrator training, overall system use and product evangelism, support lead, and gathering business requirements
- Help teams understand the tool’s capabilities and recommend best practices for successful project and team communities
- Social business software trial and production rollouts delivered on-time and on-budget
- Created user satisfaction reports for management by developing surveys and leading focus groups
Juniper Networks Inc., Sunnyvale, CA – August 2006 - June 2009
Intranet and Collaboration/ Web Producer – Engineering Information and Training
- Product manager for engineering intranet site and internal collaboration / social networking site
- Responsible for information architecture, support, training, and usage of site
- Intranet Business Owner for two engineering business groups, responsible for training and maintenance of best practices for Juniper intranet site
- Partner with subject matter experts within organization to maintain quality reference material for new hires, managers, and employees within the engineering business groups
Robert Half International Inc., Pleasanton, CA – February 2004 - July 2006
Manager, Intranet Products – Intranet Services Group
- Oversee maintenance and daily operations of intranet
- Work collaboratively with IT Applications, Creative, and User Experience teams to facilitate intranet strategy, usability testing and performance management
- Extend business-owner content contribution using Interwoven TeamSite content management
- Work with teams to drive development of user interface, navigation, and requirements for next-generation, portal-based intranet
Robert Half International Inc., Pleasanton, CA – March 2000 - February 2004
Intranet Project Manager – Intranet Content Department
- Responsible for daily operations/production of intranet site
- Streamlined operations to meet tight deadlines with reduced staffing levels
- Directly supervise six Developers and Producers, indirect supervision of four additional team members
- Managed two separate intranet redesign/rearchitecture projects covering more than 80% of entire site
- Enhanced department production model and lead development of production development standards and best practices, including the publishing of an Intranet Style Guide
- Worked with department managers and leads to prepare Web documents and design sites
SRI International, Menlo Park, CA – 1999 - March 2000
Web Producer – Information Technology Services
- HTML and Web design for intranet and external websites
- Collaborated on intranet site redesign implementation
SRI International, Menlo Park, CA – 1989 - 1998
Information Specialist – Research Information Services
Information Architect Role / Webmaster
- Assisted Webmaster with document preparation for intranet/external sites
- Co-designed intranet, including home page layout and directory structure
- Maintained Library website, presented Internet Search presentations
Information Retrieval Role – SRI Information Center / Library
- Worked for SRI researchers to provide on-demand literature searches and reference services.
- Worked under time deadlines and within project budgets.
- Searched a variety of online systems such as Dialog, STN, and Dow Jones.
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