| Professional Skills Summary |
Accomplished Manager in Enterprise Web Production, Collaboration Tools, Usability, and Customer Service/Interaction.
- Strong Community Management and Enterprise roll-out experience
- Extensive background with intranet and social business / collaboration systems
- Experience presenting Web-based solutions to Senior Management
- Extensive technical staff management: producers, developers, designers, and analysts
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| Professional Experience |
Juniper Networks Inc., Sunnyvale, CA – July 2009 - Present
Enterprise Community Manager – IT Information Management
- Product manager for internal collaboration / social business sites based on Jive Software / SharePoint
- Product manager for intranet platform, overseeing publishing support, training, and information architecture
- Responsible for collaboration tools user and administrator training, overall system use and product evangelism, support lead, and gathering business requirements
- Help teams understand the collaboration tools capabilities and recommend best practices for successful project and team communities
- Enterprise rollout and major release upgrades delivered on-time and on-budget
- Created user satisfaction reports for management by developing surveys and leading focus groups
Juniper Networks Inc., Sunnyvale, CA – August 2006 - June 2009
Intranet and Collaboration / Web Producer – Engineering Information and Training
- Executive Staff award for evangelizing and managing trial of social business application
- Product manager for engineering intranet site and internal collaboration / social business site
- Responsible for information architecture, support, training, and usage of site
- Intranet Business Owner for two engineering business groups, responsible for training and maintenance of best practices for Juniper intranet site
- Partner with subject matter experts within organization to maintain quality reference material for new hires, managers, and employees within the engineering business groups
Robert Half International Inc., Pleasanton, CA – February 2004 - July 2006
Manager, Intranet Products – Intranet Services Group
- Oversee maintenance and daily operations of intranet
- Work collaboratively with IT Applications, Creative, and User Experience teams to facilitate intranet strategy, usability testing and performance management
- Extend business-owner content contribution using content management system
- Work with teams to drive development of user interface, navigation, and requirements for next-generation, portal-based intranet
Robert Half International Inc., Pleasanton, CA – March 2000 - February 2004
Intranet Project Manager – Intranet Content Department
- Responsible for daily operations/production of intranet site
- Streamlined operations to meet tight deadlines with reduced staffing levels
- Directly supervise six Developers and Producers, indirect supervision of four additional team members
- Managed two separate intranet redesign/rearchitecture projects covering more than 80% of entire site
- Enhanced department production model and lead development of production development standards and best practices, including the publishing of an Intranet Style Guide
- Worked with department managers and leads to prepare Web documents and design sites
SRI International, Menlo Park, CA – 1999 - March 2000
Web Producer – Information Technology Services
- HTML and Web design for intranet and external websites
- Collaborated on intranet site redesign implementation
SRI International, Menlo Park, CA – 1989 - 1998
Information Specialist – Research Information Services
Information Architect Role / Webmaster
- Assisted Webmaster with document preparation for intranet/external sites
- Co-designed intranet, including home page layout and directory structure
- Maintained Library website, presented Internet Search presentations
Information Retrieval Role – SRI Information Center / Library
- Worked for SRI researchers to provide on-demand literature searches and reference services.
- Worked under time deadlines and within project budgets.
- Searched a variety of online systems such as Dialog, STN, and Dow Jones.
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| Awards And Leadership |
Juniper Networks
- E-Staff Excellence Award Winner (Q2 2009)
Toastmasters International (SRI Organon, Hacienda Park, Juniper Jabbers clubs)
- Distinguished Toastmaster Award (highest award in Toastmasters program)
- Area Governor overseeing five Pleasanton/Livermore clubs
- 1999 Toastmaster of the Year for Mid-Peninsula Division (San Mateo County)
- Club Webmaster – SRI Organon site twice named Best Toastmasters Website in Golden Gate Region (SF to Monterey)
- Evaluation Contest and International Speech Contest Winner
Conference Speaking
- JiveWorld11 Mainstage Announcement Appearance – 2011
- JiveWorld10 Hero Presentation – 2010
- Podcast and Portable Media Expo – 2006
- Intranets Conference – 1999, 2001, 2003
- Internet Librarian – 1999
Social Business Council (formerly 2.0 Adoption Council)
- Internal Evangelist of the Year 2010 (nominee)
- Council Member - 2009-present
Boy Scouts of America
- Eagle Scout
- Cub Scout Pack 163 Committee Chair and Webmaster (www.bsapack163.org), Fremont, CA – March 2008 - August 2012
Silicon Valley WebGuild (Association of Internet Professionals)
- Director of Communications – Fall 1999 - Summer 2000
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